Privacy Policy

This policy explains how we collect, use, and protect your personal information when you use lennoxthelocksmith.com.

Last updated: 12 June 2026

Who we are

Grimsby E-Waste Solutions Limited, trading as Locksmith Services of Grimsby (“we”, “us”, or “our”), operates lennoxthelocksmith.com from the United Kingdom. We are the data controller for the personal information described in this policy.

If you have questions about how we handle your data, please contact us at enquiries@lennoxthelocksmith.com.

What information we collect

We may collect and process the following information:

  • Contact details — such as your name and email address when you place an order or contact us.
  • Order and delivery details — including your delivery address and purchase information when you buy a book through our website.
  • Payment information — payments are processed securely by Stripe. We do not store your full card details on our servers.
  • Technical data — such as your IP address, browser type, and how you use our website, where cookies or similar technologies are used.
  • Communications — any messages you send to us and our replies.

How we use your information

We use your personal information to:

  • process and fulfil book orders, including delivery within the UK;
  • send order confirmations and respond to enquiries;
  • provide customer support and handle complaints;
  • keep records required for accounting, tax, and legal purposes;
  • improve our website and protect it against misuse;
  • comply with applicable law and regulatory obligations.

Legal bases for processing

Under UK data protection law, we rely on the following legal bases:

  • Contract — to process your order and deliver the book you have purchased.
  • Legitimate interests — to operate and improve our website, prevent fraud, and communicate with customers in a proportionate way.
  • Legal obligation — where we must keep certain records or respond to lawful requests.
  • Consent — where required for non-essential cookies or optional marketing communications. You may withdraw consent at any time.

Sharing your information

We do not sell your personal information. We may share it only where necessary with trusted service providers who help us run our website and fulfil orders, such as payment processors, delivery partners, and website hosting providers. These providers must handle your data securely and only for the purposes we specify.

We may also disclose information where required by law, court order, or to protect our rights, users, or the public.

International transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we take steps to ensure appropriate safeguards are in place in line with UK data protection requirements.

How long we keep your information

We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, accounting, and reporting requirements. Order records are typically retained for up to six years for tax and business purposes unless a longer period is required by law.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request erasure of your information in certain circumstances;
  • object to or restrict certain processing;
  • request portability of information you have provided to us;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at enquiries@lennoxthelocksmith.com. We may need to verify your identity before responding.

Children

Our books are written for children, but this website is intended for use by adults placing orders or browsing on behalf of children. We do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

Security

We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will change when we do. Please check back periodically for the latest version.

Related policies

For more information, please also read our Cookie Policy and Terms of Use.